I am having an issue with call redirect to a TollFree number from CRA 4.0(4). Here is the call flow, outside caller(4161111111) is calling into CCM RP(4162222222 is the DID, but RP is 4-digit ext=2222) and this RP is associated with a script. Caller enter some input and get "call redirect" to a 800 Toll Free number. Originally, the debug isdn q931 shows the outbound TF call with calling ID=4161111111 with a redirect party=2222. And this prevent us from connecting the call to TF as it seems telco checks who is redirecting the call.
How can I confirm this transfer call show 4161111111 as calling ID in the TF call center and change the redirect party to a general number for the company?
I had tried the call redirect with "reset called address" to the number I want, but it seems the script fails.
Actually, what you will want to do is stop sending the redirecting number all together. You don't really ever want to send out the redirecting number unless you are in SRST mode trying to keep voicemail still working when redirecting over a PRI.
On your gateway in CallManager, UNCHECK the following checkbox and reset the gateway:
I am having another question for this particular issue.
Say I disable the rdnis on HQ, what happen when a user say in Euro calls in and get transfer to a NA tollfree number. Since now the call has no redirect number info, but still have the calling number as a Euro number, will the call get through?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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