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Calling Out

All,

Is there anyway to make calls from an Agent's phone through CCX?  Right now we are only able to track inbound calls into the queue for our Agents.  Not outbound calls, when they are following up with customers.       

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com       

Thank you, Justin Ferello Technical Support Specialist KBZ, a Cisco Authorized Distributor http://www.kbz.com e/v: justin.ferello@kbz.com
1 REPLY

Calling Out

All call activity is monitored and tracked on an Agent phone.  Support for 1 ACD line and 3 Non ACD lines has been around for a couple of years now.

Even before the multi-line feature, UCCX would still track call activity on the ACD Line.  Perhaps you are on an older version and the line one is a Non ACD line which gets selected by default when going off hook?

What is your UCCX version?

What reports have you looked at?

Anthony Holloway

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Anthony Holloway

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