Calls are coming to the agents one after one without any waiting time
I just moved live in the system, it is ICM version 8.
The agents are complaining the the calls are coming one after one without any waiting time, I set the wrap up time and I requested the agents to logout and re login but still the same.
Is it wrap up time issue? If yes, then do I have to restart any services like CTIOS server or the RGR to take effect?
Or it is something else other than the wrap up time?
By the way: the configuration was migrated from the production which is version 7, and I discover that the Agent Desk Top is Default instead of having specific Agent Desk Top profile, anyway I set the right Agent Desk Top profile .. but I was surprise why it is Default? Maybe it came from the migration tool .. I do not know.
Calls are coming to the agents one after one without any waiting
The agent logout and login back. Also I let the agents to re lunch.
Yes, I created a new agent desk setting with wrapup and I deleted the old one (actually I was not able to delete the old one until I changed all the agents deskstop settings to take the new one, then I was able to delete the old agent desktop settings).
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