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Community Member

Calls are getting Disconnect in the IVR Queue

Hi all,

I am facing a problem of Calls in the IPIVR Queue are getting disconnect after few minutes. Do I need to configure anywhere in ICM or IPIVR scripts?

Setup:

Call Manager 4.1.3sr1

IPIVR 3.52 sr1

ICM 6.0 sr3

And also the time duration for disconnect on the each call is not constant. Due to this, the Calls are getting abandoned at the IVR level itself.

Thanks,

V.Kumar

2 REPLIES
Community Member

Re: Calls are getting Disconnect in the IVR Queue

Can you post up your ICM and IPIVR scripts please.

I assume the calls are passing to the IVR and getting a response initially but then failing for reasons unknown. There is always some constant to the failure even if it is not obvious at first glance.

Cheers

Bully

Re: Calls are getting Disconnect in the IVR Queue

Check the timeout value of the script configured in the Network VRU script List in ICM. I normally set the queueing scripts to 7200 seconds (max value). that timeout value determines how long the call will stay in the IVR script. See if you have set it to a lower value.

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