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New Member

Calls being rejected with CTI failure / timeout

I have UCCX 8.5.1.11002-22 deployed with UCM 8.5.1.13900-5.

This is a new installation.

The site is experiencing a high number of Rejected calls. I getting a mixture of two errors:

ABLISHED]->HELD; nested exception is:  com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out

and

Reject: Trigger Failed

When this starts almost 50% of calls hit this error, and is only recoverable by restarting the UCCX Engine. I have synch'd the JTAPI versions and no changes have been made. I have also checked the checked CTI Ports and CTI Route points and all are registered and configured.

Has anyone else seen a similar issue with UCCX 8.5?

Regards,

Alex

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3 REPLIES
New Member

Calls being rejected with CTI failure / timeout

On scrolling through the logs I see a high number of the CTI timeouts when attempting to take the call off hold (while in the queue)

I noticed that the MoH Media Server had Multi-casting enabled. I have disabled. Does anyone know if this could potentially be related as I believe multi-casting is not supported with UCCX.

Thanks,

Alex

New Member

Calls being rejected with CTI failure / timeout

I am also having this issue with a customer. Did you ever resolve the issue?

New Member

Calls being rejected with CTI failure / timeout

Hi Alex,

Did you resolve this issue as we are having a similar problems with a customer of ours?

Thanks

Oli

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