I have UCCX 22.214.171.12402-22 deployed with UCM 126.96.36.19900-5.
This is a new installation.
The site is experiencing a high number of Rejected calls. I getting a mixture of two errors:
ABLISHED]->HELD; nested exception is: com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out
Reject: Trigger Failed
When this starts almost 50% of calls hit this error, and is only recoverable by restarting the UCCX Engine. I have synch'd the JTAPI versions and no changes have been made. I have also checked the checked CTI Ports and CTI Route points and all are registered and configured.
Has anyone else seen a similar issue with UCCX 8.5?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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