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New Member

Calls come through after closing

Hello, my customer is running some report and seeing calls getting through when they are closed or during holiday. Any idea.

Thanks.

2 REPLIES
VIP Super Bronze

Re: Calls come through after closing

Well assuming you aren't doing time of day routing in UCM or are prefixing the IVR by a Unity Call Handler, your script is not working as intended (obviously).

Do a reactive debug and walk though it to see where the coding error is.

Please remember to rate helpful responses and identify helpful or
New Member

Re: Calls come through after closing

The reactive debug is the first thing I did, the problem is that it doesn't happen all the time.

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