Hi Peeps, I'm fairly new to the world of IPCC and to that end need a little help...
Recent install of a new IPCC (Enhanced 5.0(2)) and CallManager 6.0 which I'm now currently supporting.
We have configured a couple of CSQ's to back each other up by dequeuing the call and offering to a secondary CSQ. But, we're noticing weird behaviour in our call stats for these two CSQ's. When a call is abandoned after going through both CSQ's the Call Abandoned stat for both will increment by 1. Is this normal behaviour as the call has been offered to both? Also, when a call has gone from one CSQ to the other the call Handled stat will also increment as it passes through each in turn. This is confusing by myself and the Supervisor.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...