I'm building a 4.04 version ivr (CRA) to go along with our new ICM 7 system. I'm having an issue with calls that reference the IVR. No calls will transfer over to the CTI ports that have been defined in the CTI port group in the CRA. I monitor the ICM scripts and see the calls hit the script but whenever the call flow hits the VRU translation node, they exit out the "X". I've checked and checked . . .
Configure a Network VRU with a VRU Type of 6 and configure the Peripheral associated with the VRU PIM to use that Network VRU.
Resolved in the OPC PG process as of 4.5(1) and 4.6(1) and later. The fix was to set the CallAtVru field in the NewCall message to FALSE for originations from OPC. VRUs using the service control feature set this field to TRUE, hence OPC does not have to.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.