We have Cisco OUTD and the problem we are facing is some of the calls are going into HELD mode after landing onto agents extension after accepting the call its going into HELD mode and after I disconnect same call I recieve same call again ( you can say call back for same customer for whome the dialer has placed call which is eplained above).But after getting a calback there is no voice in that.
>calls are going into HELD mode after landing onto agents extension
The dialler places a reservation call to the agent, which should AUTOMATICALLY be placed on hold by the CTI client.
The dialler then places an outbound call to a customer. If the call is successful (not an error number, not busy, etc), the call is then bridged to the agent, and the agent will be speaking to the customer.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...