Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Calls in Queue display

My manager wants to display the number of calls that are on hold in a certain queue on a diplay screen so all the agents can see it. Is there a simple way to accomplish this?

2 REPLIES
Gold

Re: Calls in Queue display

If you are using IPCC Express, you can activate a real time feed that populates two tables in the SQL server in IPCC Express.

You have to access, in the IPCCX Administration, Tools->Real Time Snapshoot Config'. If you select ?help fpr this page' you could see a description of the two tables: one is generic for all the system and the other has one row per CSQ in the system.

Hope this helps,

Juan Lusi

Cisco Employee

Re: Calls in Queue display

Refer to the CRS Administration guide.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/crs401ag.pdf

(Section:The Real-time Snapshot Config Menu Option)

244
Views
0
Helpful
2
Replies
CreatePlease login to create content