Can anyone tell me the exact field where the number of calls in queue is stored in the IPCC database?
Which version of IPCC you are using? Is it production or test environment.
Also, check if MSDE or SQL2000 is installed on your server?
We are using IPCC Express 4.5 and we are running MSDE.
Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb. You can find the calls in queue of specific call type.
Rate if helpful.
Many thanks for your reply. I will give it a try and will let you know.
I dont think you can access the .mdf file. You need client software to read sql database table.
>Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb.
That is exactly true for Enterprise. The original poster stated that they were using Express.
Right Geoff, it is not applicable for express setup. I skipped that post, sorry for the inconveniences.
But can you let me know where this field can be found for the epress setup?