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Community Member

Calls In Queue Field

Hi,

Can anyone tell me the exact field where the number of calls in queue is stored in the IPCC database?

Thanks

9 REPLIES
Bronze

Re: Calls In Queue Field

Hi

Which version of IPCC you are using? Is it production or test environment.

Cheers

Ikram

Bronze

Re: Calls In Queue Field

Also, check if MSDE or SQL2000 is installed on your server?

Community Member

Re: Calls In Queue Field

Hi,

We are using IPCC Express 4.5 and we are running MSDE.

Regards,

Curt

Re: Calls In Queue Field

Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb. You can find the calls in queue of specific call type.

Rate if helpful.

Community Member

Re: Calls In Queue Field

Hi,

Many thanks for your reply. I will give it a try and will let you know.

Regards,

Curt

Bronze

Re: Calls In Queue Field

Curt,

I dont think you can access the .mdf file. You need client software to read sql database table.

Green

Re: Calls In Queue Field

bilashece writes:

>Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb.

That is exactly true for Enterprise. The original poster stated that they were using Express.

Regards,

Geoff

Re: Calls In Queue Field

Right Geoff, it is not applicable for express setup. I skipped that post, sorry for the inconveniences.

Community Member

Re: Calls In Queue Field

Thanks Guys,

But can you let me know where this field can be found for the epress setup?

Thanks,

Curt

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