Calls In Queue on Cad

[Hieronymous Merkin]

Is there an easy way to display Calls In Queue inside the CAD?  Maybe even longest waiting call?   Aside from clicking around the tool bar and opening windows, is there a solution for pushing this available info out to the CAD? 

Anyway to modify the Icons in the Supervisor Agent List.  Currently it shows Ready and Not Ready, but is there a way to create customized Icons that match Not Ready States?

Duh...           

[thomascollins]

The Calls in Queue is displayed as a report within CAD.  Agents would have to click on the  Reports icon (or Ctrl-Q) then select Contact Service Queue Statistics.

If you want more detail, one workaround is to use a wallboard.  There are some opensource ones available (search the forums).  If you have a web-based wallboard setup, you can customize it, then display it as a tab within the CAD integrated browser.  That way your agents always see it (without clicking), and you can show any data you want.

I don't believe you can modify the Supervisor Desktop icons.