Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Calls Stuck in the Statistics tab of CAD

When you are logged in to the CAD and you follow the menu path - File - View - ACD Statistics - click on tab Statistics it shows 16 calls waiting in queue however all agents are in ready. See attachment.

The calls have been lingering for over 2 weeks and I need to have them cleared. Any suggestions? We have CAD/CSD Product Suite Vesrion 4.5.7.4(Enhanced Version)

Thanks,

Sandy M.

2 REPLIES
Bronze

Re: Calls Stuck in the Statistics tab of CAD

Have you create in the 'Device Target' for each telephone a label for the Outbound Dialer Routing Client?

Community Member

Re: Calls Stuck in the Statistics tab of CAD

Htarra,

Thanks for your response. I dont have a tech right now who can answer this for me. Do you have any doc on how would this be accomplished?

511
Views
0
Helpful
2
Replies
CreatePlease to create content