CallsAnsweredToHalf shows more calls than CallsHandledToHalf + R
It wont be same always the CallsAnsweredToHalf and CallsHandledToHalf because with in half hour which are call is answered by the agent is updated in the CallsAnsweredToHalf column but only the calls that have been answered and have completed wrap-up by agents in the skill group during the half-hour interval will be updated in the CallsHandledToHalf column.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...