campaign multiple skill group, not agent reservetion on second skill group
I have a campaign. and I have configured firstable a dialed number entry with firts skill group, and after add new entry on skill group selection (up 20 skill groups is allowed). select the same dialed number reservation script but now with second skill group. mi reservation script has a select LAA to first skill and if fail the Select goes another Select LAA to second skill. I tried on 1 select LAA and put boths skill group on same skill group select step. but still not working. the sistem only resevate agent on first skill group and after he is ready again the second call go to the agent on second skill group.
so how can I make this work. need send call to the agent on second skill at the same time.
Re: campaign multiple skill group, not agent reservetion on seco
Can you post a picture of your script? I'm not sure I understand what you're trying to accomplish. To make things easier I recommend you DO NOT use the LAA node, just a Queu node with your skill group(s) in there. The Queue node will select the longest available agent by default.
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The short answer is that you don't.... That isn't entirely true while at
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