campaing outbound robotic

[santiago_figueroa]

Hello can anyone tell me if exist any configuration example for campaing robotic outbound with UCCE 7.5.1 and CVP 7.0.2.

Thanks

[david.macias · Accepted solution]

The Outbound Config guide has an example for an IVR based campaign, everything you need to know is there.

david

[geoff · Accepted solution]

David is right - and the example is good. It's all there, as the man said.

IVR-based campaigns with CVP are very straightforward. We have had some posts on the topic as well.

Regards,

Geoff

[santiago_figueroa]

Hello Geoff I have a doubt, I think that is necessary to see the name of campaing in this log, but I can not see that.

=======================================================================================================================================

12:16:21 dialer-baDialer Trace: DirectSale 01001 05005 N G O   0%   0%   0%   0%     0/    0    0  1.00   0 (  0%)     1     0     0      0     0/   0    0    0 100%

12:16:21 dialer-baDialer Trace: Callback   00000 -0001 N A O   0%   0%   0%   0%     0/    0    0  1.50   0 (  0%)     0     0     0      0     0/   0    0    0 100%

12:16:21 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:23 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:23 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:25 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:25 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:26 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:26 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:27 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:27 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:29 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:29 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:31 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:31 dialer-baDialer Trace: ----Skill Stats----

Do you have any idea for that?

Thanks.

[geoff]

I think the name of the campaign is "DirectSale".

If you have created an IVR-campaign with a different name and it is not appearing in the list, I guess the config is wrong and you need to double check your work. I'm not sure I can add any more.

Regards,

Geoff

[santiago_figueroa]

Hello Geoff This name DirectSale is normally campaing agent, the directsale work fine, but IVR campaing do not work, can you see the file attchment   and tell me if I have any poor setting?

Thanks.