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New Member

campaing outbound robotic

Hello can anyone tell me if exist any configuration example for campaing robotic outbound with UCCE 7.5.1 and CVP 7.0.2.

Thanks

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Accepted Solutions

campaing outbound robotic

The Outbound Config guide has an example for an IVR based campaign, everything you need to know is there.

david

Green

Re: campaing outbound robotic

David is right - and the example is good. It's all there, as the man said.

IVR-based campaigns with CVP are very straightforward. We have had some posts on the topic as well.

Regards,

Geoff

5 REPLIES

campaing outbound robotic

The Outbound Config guide has an example for an IVR based campaign, everything you need to know is there.

david

Green

Re: campaing outbound robotic

David is right - and the example is good. It's all there, as the man said.

IVR-based campaigns with CVP are very straightforward. We have had some posts on the topic as well.

Regards,

Geoff

New Member

Re: campaing outbound robotic

Hello Geoff I have a doubt, I think that is necessary to see the name of campaing in this log, but I can not see that.

         

=======================================================================================================================================

12:16:21 dialer-baDialer Trace: DirectSale 01001 05005 N G O   0%   0%   0%   0%     0/    0    0  1.00   0 (  0%)     1     0     0      0     0/   0    0    0 100%

12:16:21 dialer-baDialer Trace: Callback   00000 -0001 N A O   0%   0%   0%   0%     0/    0    0  1.50   0 (  0%)     0     0     0      0     0/   0    0    0 100%

12:16:21 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:23 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:23 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:25 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:25 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:26 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:26 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:27 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:27 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:29 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:29 dialer-baDialer Trace: (SGM)   Skill group stats received, SG: 1001, agents - logged in: 1, available: 0

12:16:31 dialer-baDialer Trace: (SGM)   Request skill stats, SG: 1001, periph: 5000

12:16:31 dialer-baDialer Trace: ----Skill Stats----

Do you have any idea for that?

Thanks.

Green

campaing outbound robotic

I think the name of the campaign is "DirectSale".

If you have created an IVR-campaign with a different name and it is not appearing in the list, I guess the config is wrong and you need to double check your work. I'm not sure I can add any more.

Regards,

Geoff

New Member

Re: campaing outbound robotic

Hello Geoff This name DirectSale is normally campaing agent, the directsale work fine, but IVR campaing do not work, can you see the file attchment   and tell me if I have any poor setting?

Thanks.

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