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Can Agents Be Always Logged In?

Hi!

I have CCM 4.1.3 with the IPCC Express running as a co-host. I would like to know if there is a way to configure the system in such way that the agents are always logged in. Is it possible to have the server ignore any phone reboot or anything that would log an agent out of the IPCC? This is a standard version of IPCC Express.

Thanks,

Dragi

2 REPLIES
Silver

Re: Can Agents Be Always Logged In?

I don't think agents can always be logged in.

New Member

Re: Can Agents Be Always Logged In?

Probaly you can.

Noremally in the ICM you can have agent logged in all the time and not ready.

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