Can Agents select CSQ at login

[roddiemcgregor]

Greetings,

I have been asked to allow agents to select the contact queue they will take calls for at login. I have looked through the community and believe it is not possible. Has anyone been asked to do this and got it to work?

Thanks

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[Gajanan Pande · Accepted solution]

Hi There,

I am affraid this is not yet possible but following could be a very crude workaround..

Create a login name for each CSQ per agent like Agent1CSQA, Agent1CSQB, Agent1CSQC and so forth just for Agent1.  You can then assign the agents to the appropriate CSQ . Now agent will need to logout and switch login again under a different login name.

Not very convenient, I know.

HTH

GP

Pls rate helpful post !!

[roddiemcgregor]

Thank you

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[Gajanan Pande]

You are welcome my friend. Thanks for the nice rating.

Good Luck & watch out for UCCX 9 if that brings good news on this feature.

Cheers !!

GP.