I am running IPCC Express Premium 4.0(3) with agents running Cisco Agent Desktop 6.1(3) Build 188.8.131.52
I just deployed IPCC for a IT helpdesk of about 15 users. I have been asked if you can transfer a call, so one agent gets a call but for one reason or another the call needs to be transfered to another agent.
Can the agents transfer a call and still have it handled by IPCC? I guess I am asking for reporting reasons. I assume the agent would transfer it just like any call on the Cisco IP phone, but would need to send it to the agents ICD extension? Agents have their DID extension and they have their ICD extension for IPCC.
Just curious if there is any reason this would not work, and if IPCC would stop recording the stats of the call.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...