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can an administrative script communicate with the routing script?

Hi

I have a doubt, if an administrative script (which runs in the back ground) can communicate with the active routing script or vice versa? If not, why for the administrative scripts used for?

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Re: can an administrative script communicate with the routing sc

Hi,

There is no a straightforward communication between the administrative and the routing scripts.

You can change variables in the administrative scripts and read those variables from the routing scripts.

For example, you can have an administrative script that executes every minute. This script reads a variable from a SQL Server Database, using the 'dblookup' script step, this variable could be 0 or 1 and it references to a special situation, for example one Call Center is closed by bad whether conditions, and you can indicate with the variable set to 0 that you don?t want to send calls to that Call Center.

Tha administrative script puts the variable to 0, the routing script, at its beginning reads the variable it sees that is cero and only and the scripts knows that the call center is closed and it doesnt route calls to it.

Hope this helps,

Juan Luis

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