Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Can an agent associate with several phones?

Hi,

Is it possible for an agent to be able to register to several IP phones? Is it possible for an agent to login into CAD with several different extensions or is he limited to only one extension? (one time with 555, next time with 444 and so on...)

  • Contact Center
5 REPLIES
Cisco Employee

Re: Can an agent associate with several phones?

Hi Mark,

for the first question you could use Extension Mobility with UCC and for the second part I would use route pattern and translation pattern on the CUCM but leave the extension number the same, just to avoid relaying on the agent to provide the right extension.

Regards,

Riccardo

Re: Can an agent associate with several phones?

you can only associate a single ICD extension in ccm but an idea would be to have them use multiple extension mobility profiles with the correctly associated ICD extensions.

New Member

Re: Can an agent associate with several phones?

Hi,

So if an agent is defined with one extension.

He can't be logged on another phone ?

but if he controls this second phone and if the RmUser also controls that phone ?

What happens ?

New Member

Re: Can an agent associate with several phones?

Controlling other phones does not help, because user is bound to only one extension.

However, he can be logged to another phone, but he has to use Extension Mobility service to transfer his directory number to that phone.

New Member

Re: Can an agent associate with several phones?

ok thanks you.

in my case, I cannot use extension mobility ... so i have to find something else.

Kind regards,

thierry

130
Views
0
Helpful
5
Replies