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New Member

Can an agent go 'ready' automatically after login?

Hey netpros:

I'm an IPCC newbie. Have a customer that is requesting any way to automatically put an agent into 'Ready' state once they log in? I'm thinking there must be a way to do it, but haven't come across the answer yet.

Any ideas?

Thanks,

Vance

6 REPLIES
New Member

Re: Can an agent go 'ready' automatically after login?

Hi ,

This feature is not available in IPCC Express.Agent needs to set themselves in the ready state after logging in.

Regards

Srikanth

New Member

Re: Can an agent go 'ready' automatically after login?

Hi

U can make a little exe app, which will call CAD and make it ready on start up, it's like user is clicking

and starting

cheers

vlad

New Member

Re: Can an agent go 'ready' automatically after login?

Vlad,

Would this app be triggered by entering login state? Can this be done in IPCC Express?

If so, can you guide me a little more?

thanks

cheers

New Member

Re: Can an agent go 'ready' automatically after login?

Hi Vancek,

In my opinion this feature is not yet available in CCM-Express edition or enterprise edition til date. Only a user can go ready after he logs in the soft phone and click on go ready button. And in my opinion this is a good option as users has to do some back office work after taking a call and they cann't go ready immediately.

Thanks

Bibhudutta

Re: Can an agent go 'ready' automatically after login?

You could always write your own agent login service which then calls both the login url and the state change url upon being called from the phone. It's not hard to cobble together a jsp page that makes two http get calls to log in the agent.

New Member

Re: Can an agent go 'ready' automatically after login?

Thanks Stephan,

I'm a newbie so forgive me if this is a dumb question...

can this login service be called from a button on the agent desktop?

(okay... 2 questions)

I can't find the login and state change urls. Can you point me in the right direction?

Cheers,

CV

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