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Can Cisco Historical Reports Report Average Hold Time for Incoming Calls?

Is the a way that Cisco Historical can report on the Average Hold Time for Incoming Calls? User is trying to figure out if there is a hold time prior to the agent picking up the call.

I am running CRS Historical Reports Versions 5.0 (2.5).

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New Member

Re: Can Cisco Historical Reports Report Average Hold Time for In

Hi,

if this helped, please rate and mark it as answered so that everybody can get the benefit of that.

thanks,

Trad

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New Member

Re: Can Cisco Historical Reports Report Average Hold Time for In

Hi,

You can check the link belowCisco Unified Contact Center Express 5.0 Historical Reporting Administrator and Developer Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/programming/hr_admin_devp/crs501hd.pdf

this document includes all the details regarding the reports and its cutomization.

Regards,

Trad

New Member

Re: Can Cisco Historical Reports Report Average Hold Time for In

Thanks Trad

New Member

Re: Can Cisco Historical Reports Report Average Hold Time for In

Hi,

if this helped, please rate and mark it as answered so that everybody can get the benefit of that.

thanks,

Trad

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