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Community Member

Can ICM connect with two call managers one of them already communicated with another ICM

Hello;

If I have two ICM's and two Call Managers, the first call manager communicate with first ICM, and the second call manager communication with second ICM, what is the possibility to let the first ICM communicate with the second call manager (in addition that it is communicated with first call manager), and to let the second ICM to communicate with the first call manager (in addition that it is communicated with the second call manager)?

Is it possible? Just need to establish the JTABI and it is going to work? So when agent logged in via the first communication manager, then both ICM's will know this? If yes, then if the agent busy (as one ICM route a call for it, this will be cleared for the other ICM)?

Any advise?

Regards

Bilal

3 REPLIES

Re: Can ICM connect with two call managers one of them already c

When you say two call managers, do you mean two subscribers within the same cluster, or two different clusters? You cannot connect one ICM to two different clusters unless you have one UCM PG for each. If you are talking about two different subscribers, then technically yes two different PG's from two different ICM's can connect to the same subscriber, but it wouldn't be supported for production, each subscriber should only be used by a single PG side. Also you would have to make sure they use different pg users, and you definitely cannot overlap agent devices the way you described.

Community Member

Re: Can ICM connect with two call managers one of them already c

Thanks a lot for your kindly reply.

What does it means:

Unless you have one UCM PG for each cluster?

Also, what do u mean by:

but it wouldn't be supported for production

Again, special thanks for your kindly help and advise.

Regards

Bilal

Re: Can ICM connect with two call managers one of them already c

You can have one ICM instance, with two PGs, the first PG will connect to UCM cluster 1 and the second PG will connect to UCM cluster 2.  This is supported.

You could have one ICM instance with two PGs, the first PG will connect to UCM cluster 1 subscriber 1, the second PG will connec to UCM cluster 1 subscriber 2, this is not supported and personally doesn't make any sense as to why anyone would do that.

david

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