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Can ICM variables be accessable by other (external) applications

In doing some 3rd party integration trying to find if any one has accessed ICM variables directly from SQL or some other way.

Thanks,

Baseer.

3 REPLIES

Re: Can ICM variables be accessable by other (external) applicat

Yes, use the dbworker process.

david

Gold

Re: Can ICM variables be accessable by other (external) applicat

You can access these variables too from an Application Gateway. If you are developing custom agent or supervisor applications with CTIOS you can access these variables.

If you plan access the values of this variables for reporting purpouses, the value of the variables are stored in the Termination Call Detail and Route Call Detail.

Hope this helps,

Juan Luis

Re: Can ICM variables be accessable by other (external) applicat

Thanks Juan.

Will look into this. How about running some querries.

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