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Can ICM variables be accessable by other (external) applications

In doing some 3rd party integration trying to find if any one has accessed ICM variables directly from SQL or some other way.

Thanks,

Baseer.

3 Replies 3

Yes, use the dbworker process.

david

lpezj
Level 7
Level 7

You can access these variables too from an Application Gateway. If you are developing custom agent or supervisor applications with CTIOS you can access these variables.

If you plan access the values of this variables for reporting purpouses, the value of the variables are stored in the Termination Call Detail and Route Call Detail.

Hope this helps,

Juan Luis

Thanks Juan.

Will look into this. How about running some querries.

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