Re: Can IPCC-E Script know if any agents are logged in but not r
A little sidenote on using SkillGroup..LoggedON; I was using an IF which produced good results in my lab. However, when I migrated the scripts to our production environment and started testing, the overflow I had created (no agents logged on) was never triggered.
Turned out we had some agents that would just shut down the PC instead of logging off as per the Cisco recommended way. They would remain logged on until they had logged on again, and logged off the proper way (ofcourse the Supervisor Desktop would show the number of logged in agents, but their names would not be listed under "agents", it took me an hour to notice the "2" in the Agents column in the Team Skill Statistics Display :) ).
As this also has consequences for reporting, I created a script that e-mails the supervisor which agents didn't log off properly.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...