Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Can't access RCMC Subsystem web page if CSA is enabled.

Hello i can't access the RCMC subsystem page if the csa is enabled. has any one run into this issue?It gives me a unauthorized message

once i turn off csa i can access the page fine.

Contact center 7.0 sr5

Thanks

Trent

3 REPLIES
Cisco Employee

Re: Can't access RCMC Subsystem web page if CSA is enabled.

Are you running the correct version of CSA? Check the version and then verify this with the compatibility matrix

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Joe

Community Member

Re: Can't access RCMC Subsystem web page if CSA is enabled.

Thanks,

I checked the matrix and my version is not specifically found there. I have version csa 4.5.1.672 policy 2.0.6 w.

I will upgrade to the newest and see whats happens.

Thanks.

Trent

Cisco Employee

Re: Can't access RCMC Subsystem web page if CSA is enabled.

Here is the link to the most current version of CSA for UCCX 7.0(1) SR5

5.2.0.282-3.1(7)k9

http://tinyurl.com/yl2nsn3

Joe

211
Views
0
Helpful
3
Replies
CreatePlease to create content