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Can't dial external numbers with CAD

I get an entry in my agent log:

15:02:22 12/21/2006 MINOR Agent AW1890 Unable to get call layout for callID 0, callID was not found

15:02:22 12/21/2006 MINOR Agent AW1958 Unable to get call history for callID 0, callID was not found

just external numbers (i.e 9 + 10 digit number)

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