I know it sounds ridiculous but I can't find the Desktop Agent for a CME and CCX integration. Let me explain a bit more.
The scenario is quite simple: one CME on a 2911 that must be integrated with a CCX 8.5. I have successfully setup the CME and CCX (at least I supose) but now the only problem I have is to find the Agent Desktop. I have installed several CCX but always integrated with Callmanager withoit Express. On every occasion, on the plugins menu there were 3 links to download Administrator, Supervisor and Agent Desktops. But in this case there are only 2 links: one for Administrator and one for Supervisor/Agent. Obviously I tried installing the msi file that you download when click the Supervisor/agent link but only the Supervisor is installed.
I'm sure it must be a silly question but I'm blocked with that issue. Any help?
I am not sure where you get the CAD client, is it not documented in admin guide?
Either way I would not spend much time on this type of integration as Cisco no longer supports UCCX - CME integration starting with CCX version 9, which means you will never be able to go to newer releases past 8.5.
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