Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Can the E-Mail Agent in UCCX 9.0 be used to generate emails without an inbound email arriving via the email CSQ?

I am trying to determine if an additional email client will be required so that agents can generate emails without an inbound email. For example, the agent takes a voice call and has to send an email as a confirmation of actions taken. 

UCCX 9.0 - Premium seats.

Everyone's tags (1)
1 REPLY
Cisco Employee

Hi,I would think of

Hi,

I would think of configuring the email subsystem and playing with script with the createEmail and the SendEmail steps once the Select Resource step is done.

I am not completely sure if this can be achieved using this, however I would proceed on this track.

Regards,

Arundeep

103
Views
0
Helpful
1
Replies
CreatePlease to create content