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Can UCCX be configured such that an agent's outbound call is counted as idle time.

Can UCCX be configured such that an agent's outbound call is counted as idle time so that n a Most Idle Agent environment the agent who has been idle+making outbound calls gets the next call in the queue.

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New Member

This discussion has been

This discussion has been reposted from Additional Communities to the Contact Center community.

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