I have a need to do screen pops to a service ticketing application that is client-based (not web-based) that is installed on the agent desktops. It has the capability to accept DDE calls to pop up a new ticket, pre-fill some of the fields, etc.
Is this possible with UCCX, or am I limited to stuffing the keyboard?
Well, that document does demonstrate that a middleware application can be developed to sit between CAD and the DDE-capable ticketing app. But what I really wanted was for CAD to be able to do the DDE calls. I'm not in a position to develop my own middleware app. But thank you very much for the reply.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...