Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Can UCCX (Premium) perform screen pops using DDE?

I have a need to do screen pops to a service ticketing application that is client-based (not web-based) that is installed on the agent desktops.  It has the capability to accept DDE calls to pop up a new ticket, pre-fill some of the fields, etc.

Is this possible with UCCX, or am I limited to stuffing the keyboard?

Thanks

Tim

3 REPLIES

Can UCCX (Premium) perform screen pops using DDE?

Hi Tim,

Please see if the below link helps you,

https://developer.cisco.com/documents/1541048/1831843/Consilium%20UniAgent%201.0%20EOTR.pdf

Hope it helps.

Anand

Please rate helpful posts !!

New Member

Can UCCX (Premium) perform screen pops using DDE?

Well, that document does demonstrate that a middleware application can be developed to sit between CAD and the DDE-capable ticketing app.  But what I really wanted was for CAD to be able to do the DDE calls. I'm not in a position to develop my own middleware app.  But thank you very much for the reply.

Tim

Can UCCX (Premium) perform screen pops using DDE?

Hi Anand,

I have a similar case like Tim, but the above link is not found.

Could you give me another link for this document?

Kind regards,

Shady

648
Views
3
Helpful
3
Replies
CreatePlease login to create content