Can UCCX (Premium) perform screen pops using DDE?

[Tim Schroeder]

I have a need to do screen pops to a service ticketing application that is client-based (not web-based) that is installed on the agent desktops.  It has the capability to accept DDE calls to pop up a new ticket, pre-fill some of the fields, etc.

Is this possible with UCCX, or am I limited to stuffing the keyboard?

Thanks

Tim

[anchoudh]

Hi Tim,

Please see if the below link helps you,

https://developer.cisco.com/documents/1541048/1831843/Consilium%20UniAgent%201.0%20EOTR.pdf

Hope it helps.

Anand

Please rate helpful posts !!

[Tim Schroeder]

Well, that document does demonstrate that a middleware application can be developed to sit between CAD and the DDE-capable ticketing app.  But what I really wanted was for CAD to be able to do the DDE calls. I'm not in a position to develop my own middleware app.  But thank you very much for the reply.

Tim

[Shady Hassan]

Hi Anand,

I have a similar case like Tim, but the above link is not found.

Could you give me another link for this document?

Kind regards,

Shady