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New Member

Can you see how many calls are waiting in a queue using Supervisor.

Is there a way to see how many calls are sitting in a particular queue using supervisor or is there and additional software or hardware i need to use or purchase?

I am using  Contact Center - 5.0(2)SR01_Build053

6 REPLIES
VIP Super Bronze

Re: Can you see how many calls are waiting in a queue using Supe

Yes. The Longest Waiting column shows this to the left of the time.   X [YY:YY:YY] where X are the calls waiting and YY:YY:YY is the longest wait time.

Please remember to rate helpful responses and identify helpful or

Re: Can you see how many calls are waiting in a queue using Supe

And sorting that column sorts on X, not on YY:YY:YY.  I have supervisors complain to me comment about this all the time.

Anthony Holloway

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New Member

Re: Can you see how many calls are waiting in a queue using Supe

Thanks guys, I apprieciate the help.

New Member

Re: Can you see how many calls are waiting in a queue using Supe

Do anyone of you guys have a screen shot of this.  I dont know if i dont see this or if  im missing something.

Super Bronze

Re: Can you see how many calls are waiting in a queue using Supe

Do you see any CSQs listed in the upper left box in the Supervisor?

If so, when you click on one or the top-level tree item you should see stats relating to CSQs to the right. You may have to scroll that window accross so see some stats.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: Can you see how many calls are waiting in a queue using Supe

Here you go.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
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