Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Can you set up Walk Away Codes

UCCX 8.5 -

Rather than listing everything as idle time, I would like to implement "walk away codes".  This is where an agent logs the reason they are leaving their desk.  For example lunch break, restroom, 15-minute break, team meeting, etc. so that reporting can give more detail than a simple listing of "idle time". 

Can someone point me in the right direction on how I would go about implementing this? 

Everyone's tags (6)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Can you set up Walk Away Codes

Yes, these are called "not ready reason codes" and can be pre-built and allow agents to select from box everytime they go into Not Ready state.

HTH,

Chris

2 REPLIES
Hall of Fame Super Silver

Can you set up Walk Away Codes

Yes, these are called "not ready reason codes" and can be pre-built and allow agents to select from box everytime they go into Not Ready state.

HTH,

Chris

New Member

Can you set up Walk Away Codes

Excellent.  I just needed the correct terminology.  Now I"m finding info.

324
Views
0
Helpful
2
Replies
CreatePlease to create content