I have seen this error in the past but its so long since I worked on a V4.
You can only go ready when a phone is in the idle state. So if its ringing and you try to click ready you will get the first message.
I am sure its a CM setup issue. Check in the user setup that the primary extension and the ipcc extension are correct. Also have a look at the agents setup in users on CM and the agent setup in IPCC. Its possible it lost something with the DN changes.
thank you for the reply. they've had agents for years and all this just started when i tried to share their lines this morning. unfortunately I found out after the fact that you cannot use shared lines for ccm attendant console pilot points or hunt group members.
i still need to get these sales reps where they can take calls from the queue.
going down in flamesâ¦..
the only other idea i have is to disassociate them, take them out as a resource, and start over again. reboot all the cisco servers.
resynchronize in ipcc ???? just not sure what to do.
If you are in a hole, create two new Agents such as agent1 and agent2 with new DN's. That should get them working. I often setup up a couple of spares. That way if they get a temp in they don't need to use an existing agent login.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...