Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cannot log into CTIOS client with Nortel as a routing client

I'm setting up a new deployment. ICM 7.5.3, Nortel SCCS 6.0. - AAS not enabled. PIM is active, and calls can be delivered from Nortel to ICM and back to Nortel successfully. When I try to log an agent in however, the CTIOS toolkit client grey's out, the agent's phone indicates that the agent is logged in, but we cannot change states from CTIOS, and when calls are dilivered to that agent, no data pops in the Client.

Currently, the agent is configured in Agent explorer, and the extension I'm using is configured in the Peripheral Monitor tab as a Meridian position.

Looking for any ideas. - Thank you in advance.

1 REPLY
Bronze

Re: Cannot log into CTIOS client with Nortel as a routing client

Try to recycle the CTI OS server.

144
Views
0
Helpful
1
Replies
CreatePlease to create content