Since a few days ago, a client has reported they cannot login to CCX web page. We opened a TAC Case in order to solve this issue, but they couldn't help us since this CCX7.0 doesn't have support anymore, (last day of support = April 30 2014). The Tac engineer checked some MADM, MIVR and MCVD logs, and said the problem could be related to appadminutil.jar, and recommended to re-install CCX.
We don't know what to do. What other things can we check first? Someone told us we could check the Windows Server version, where the CCX is installed, and do some upgrades. And that we could do a "fresh install", without needing to reinstall everything; which woulbe something like a reset to factory default.
Anything you can help us, would be very appreciated!
The CUCM version is 188.8.131.5200-4. (Last Day of support 30 Sept 2013) :(
The TAC engineer asked us to reload the CUCM and then the CCX, but it didn't help.
After I sent him the logs, the engineer said the session just gets blocked, and it could be related to bug CSCsy71045. He also said he found the problem is related to this file: appadminutil.jar, and that we could replace this file, but that he couldn't assure it could help.
I'm attaching the MADM, MIVR and MCVD logs. The user trying to log is JCBeltran, at 3:10 pm and 3:16 pm 08 July.
Nobody is able to log in to the web administration page. It was working fine a few weeks ago, and suddenly it stopped working. All the services (calls to the agents,etc) are fine. The only problem is that the client cannot access the web. And the CUCM is not integrated with LDAP.
Hi Gergely. According to the client, no changes have been made. Nothing that could be related to this event.
Thanks for that link, we're leaving that fresh install as the last resort. Meanwhile, as I told you, the TAC engineer sent us the file "appadminutil.jar", since he thinks the problem is related to this file, so we might try to replace it and see what happens.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...