i would like to know if it's possible to detect an agent hang up event using either CTI or CTIOS servers. the goal of this is to transfer the caller to an evaluation IVR menu after the phone conversation with agent ends.
So, yes and no. The right way to do it, assuming H.323, is to use route to alternate dnis, if you're using SIP, you will have to wait until CVP 8 for this functionality (if I remember correctly). The other way we've done it is to used a customized desktop with a customized Release button which doesn't release the call, but does a blind transfer to a post call survey.
There's your huckleberry! The command will try to route the call any time the called party disconnects, regardless of it being normal or not. Perhaps if you only want it to be in a "normal" situation, the customized desktop will be your better alternative.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...