Do you really require your agents to login to the service each time? You can set up the service to take the userID, password and extension as parameters and then save these into the service definition. This means the agent doesn't have to login, just press the Services key and select the IPCC service. The stored parameters will be automatically supplied.
To do this, just copy and modify the service definition (in call manager) to have 3 parameters: Ext, ID and Pwd
When you subscribe to the service on the phone, you can supply these parameters.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...