Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CC Express- Numeric Agent Login on Phone?

Greetings,

A customer call center is NOT using the agent desktop. Is it possible to change the login parameter to numeric only, as with Extension Mobilty. They have a CCMBE with CCX Enhanced 7.0.

Thanks in advance for any help.

George

6 REPLIES
VIP Super Bronze

Re: CC Express- Numeric Agent Login on Phone?

The username is based off the end user account in UCM. If you want to create a numeric-only user ID in UCM you can do this; however, the IPPA login will still be alpha-numeric entry.

Please remember to rate helpful responses and identify helpful or
New Member

Re: CC Express- Numeric Agent Login on Phone?

Thank you for your reply. The User ID's are numeric. I was trying to avoid agents having to to hit the 2 key 4 times to enter a 2. Maybe next release. Thanks again.

Bronze

Re: CC Express- Numeric Agent Login on Phone?

Hi George

Do you really require your agents to login to the service each time?  You can set up the service to take the userID, password and extension as parameters and then save these into the service definition.  This means the agent doesn't have to login, just press the Services key and select the IPCC service.  The stored parameters will be automatically supplied.

To do this, just copy and modify the service definition (in call manager) to have 3 parameters: Ext, ID and Pwd

When you subscribe to the service on the phone, you can supply these parameters.

Hope this is useful

New Member

Re: CC Express- Numeric Agent Login on Phone?

Thank You for the tip. Will give it a shot. Happy Thanksgiving.

G

Re: CC Express- Numeric Agent Login on Phone?

Additionally if you are gutsy and know your way around the IP Phone Services XML, you can modify the IPPA script to take numerical login only, or develop your own that does this.

Tanner Ezell www.ctilogic.com
New Member

Re: CC Express- Numeric Agent Login on Phone?

Thank You. Not that proficient, but know some who is!

Thanks again.

Happy Thanksgiving.

408
Views
0
Helpful
6
Replies