I am wondering if there is a way to route a certain queue to a different center (in a different city). We have 4 call centers (not virtual call centers)with a gateway to each site. Is there a way to route a queue to another site without incurring telco charges? Would the actual call go over the WAN or could it just be redirected to another gateway where it would receive queue servicing and get answered by that call center?
how many PGs do you have? What is the queueing solution? CVP or IPCCX?
Since you mention GWs you would most likely need CVP to perform those transfers on the internal IP Network, you would need to check you have the bandwidth and reliability necessary to transfer those calls.
We have 2 Redundant PG's and CVP 3.1. I wasn't sure if the whole call would go over the WAN or if the call could just basically be moved from one city gateway to another city gateway. I would assume moving a call would take much less bandwidth than routing the call over the WAN to the other site.
Just add a "Cancel Queuing" to your ICM Script and use Label to route the Call to you other Sites, wether using ie 4 digits Label XXXX (Calls goes over the WAN)or the Whole Pstn number (Calls goes through Gateways) both works fine.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...