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New Member

CCM 4.3 --- IPCC required

Hi all,

I have CCM v 4.3. I am looking in installing IPCC premium version. Which version will be compatible for our version of CCM? I am looking in getting IPCC 4.5, will that be compatible with CCM v 4.3.

Thanks for your help.

Nour

9 REPLIES
Hall of Fame Super Silver

Re: CCM 4.3 --- IPCC required

For CM 4.3 you require UCCX 6.0, anything else will not work.

HTH, please rate all useful posts!

Chris

Bronze

Re: CCM 4.3 --- IPCC required

Chris

Are you saying 6.0 UCCX because that is only whats currently available from Cisco?

We have 4.3 CM and 4.1 IPCCx.. One of your Berbee colleagues, Ryan T. was down here a few weeks ago checking out our install, I got the impression 4.3 CM is pretty uncommon.

Blair

Hall of Fame Super Silver

Re: CCM 4.3 --- IPCC required

I stand corrected UCCX 4.1 is compatible with CM 4.3. However if you want to upgrade UCCX, the only newer compatible version is UCCX 6.0.

UCCX 4.5 works only with CM 5.X, and UCCX 5.0 works with CM 5.X/6.X.

CM 4.3 in my expereince is not a widely deployed version is it was released after Appliance based CM (5.X) was already out, so it made no sense to deploy 4.3, especially now that Windows based CM has completely been scretched from the roadmap.

I myself have not even worked with 4.3, which is the first CM version since CM 3.1 days I have not touched :-)

Chris

New Member

Re: CCM 4.3 --- IPCC required

Thanks both of you.

that helped me to decide whitch one to go for.

Thanks

New Member

Re: CCM 4.3 --- IPCC required

I think CCM 4.3 is compatible only with UCCX6.0.

Bronze

Re: CCM 4.3 --- IPCC required

Hi

Call Manager 4.3 is compatible with IPCCx 4.1

We are currently running it fine and it has been verified as well.

Are you having difficulty with them?

Blair

*Please rate all useful posts.

New Member

Re: CCM 4.3 --- IPCC required

Hi,

You can run IPCCx 4.1(1) on CCM 4.3(1)

please refer

www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Regards

Bob

*rate it*

Bronze

Re: CCM 4.3 --- IPCC required

hehehe

I stand corrected, I had mine mixed up

We are running in production

Call Manager 4.1(CCM) and CRS 4.3(IPCC)

thanks for the Matrix link

Blair

*Please rate useful posts*

Hall of Fame Super Silver

Re: CCM 4.3 --- IPCC required

I think you may have these flipped as there is no IPCC 4.3, or you ment to say 4.0.3.

Chris

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