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CCM integration with Genesys ACD

IS anyone familiar with integrating Genesys ACD with CallManager (4.x or 5.x) environment?

I could find that Genesys T-server supports SIP and provides CTI capabilities.

Any idea what has to be done to integrate them? Will CCM 4.x or 5.x be able to communicate with the T-server over a SIP trunk? Does T-server have ability to communicate with CCM via JTAPI the way IPCC does?

Any feedback will be grately appreciated.

Pavel.

1 REPLY
Silver

Re: CCM integration with Genesys ACD

Cisco IOS has integrated with Genesys ACD via SIP.

You may want to consider the architecture of CCM----IP2IPgw----T-Server.

This would use a known entity for interconnecting with T-Server via SIP.

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