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New Member

CCM/IPCC Design question

Hi,

I have a design question, I hope you can help me :

One of our customer wants that all incoming calls pass through an IPCC script

to check the holiday or opening hours, if the call arrives in the opening

hours, the script must forward the call to the original extension.

I tried this but it don't work :

I created a partition A and a CSS C (-> only the partition A is available).

The voigecateway CSS is CSS C.

I created a translation pattern : Translation Pattern : XXX ; Called Party

Transform Mask : 777

777 is the ipcc route point.

In the script, I tried to retrieve the called number or the original called

number but I get 777 instead of the original number.

I though to another idea :

create all the existing extensions in another partition and define for all

these extensions a forward all to the 777, so my script can get all the

incoming calls and can retrieve the extension to forward to.

But it's not convenient because If I have 100 extension, I have to create

100 more and it's not convenient for maintenance.

Do you have another idea to do this ?

Thanks you in advance,

Thierry

6 REPLIES
Silver

Re: CCM/IPCC Design question

New Member

Re: CCM/IPCC Design question

Hi,

Sorry, I forgot to write that we used IPCC Express 4.0(2) and not IPCC Enterprise.

So I think that your document won't help me.

Kind regards,

Thierry

Re: CCM/IPCC Design question

Thierry hi,

Did you manage to find a solution/workaround?

We have same issue here.

New Member

Re: CCM/IPCC Design question

Hi,

Sorry for you, I didn't find a (good) solution.

Kind regards,

THierry

New Member

Re: CCM/IPCC Design question

Hy, i managed the same thing you want to do through a script that validates the time of day, then in one situation forwards to a extension number, if its holiday for example, forwards to another.

Hope this helps

Pedro Nogueira

New Member

Re: CCM/IPCC Design question

Hi Pedro,

Yes but the problem for me was that we have to do this for every phone which has a DID number...

It's not imaginable to manage 100 or 300 phones ...

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