As stated before the CCM_PG_1.BoatSales is the skill group selected, if the agaent is not available then the call needs to be queued (sent to IVR). In your case the IVR is IP-IVR (CRA server), so translation routing needs to be done on ICM to intruct the PG where the call should go. Not sure why it was named IP_IVR_PG_1.BoatQSvc instead of generic name. I am assuming that the follosing node is RunExternalScript which defines which IVR script needs to be ran. The last node Queue CCM_PG_1.BoatSales means that this is the skill group being queued while extenal script is being executed, so if at any time an agent from that group becomes available the call can be pulled back by ICM.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...