I have a small hosted IPCC lab and right now I am trying to configure the CCM PG but I see the following two messages every 30 seconds in the opc window:
13:47:54 Sending initialize PG Agent request - ActiveState=3 Present=1,0 Side=A.
13:48:24 Timeout initializing PG Agent, Activate=3.
Any Idea please? Appreciated.
On what port do the PGs and ICM communicate? I might have a problem with port configuration on the ICM box. I noticed that I also have the exact problem with the ISN PG.
No it says IDLE. here is the output of the jtapigw:
16:23:38 Trace: Release 184.108.40.206 , Build 14833
16:23:38 Initializing Node Manager Library.
16:23:38 Trace: Display of EMS messages to the screen has been dynamically disabled.
16:23:40 Trace: Display of EMS messages to the screen has been dynamically disabled.
It is important that you active the output trace on the jtapigw process.
Change this registry key and post the output process:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\
and chage the 'EMSDisplayToScreen' from 0 to 1.
Hope this helps,
Thanks. I have changed the key and can see the output on the screen now. here is the output:
11:48:41 Trace: Not using CiscoSynchronousObserver interface.
11:48:41 Trace: Initializing JTAPI TraceManager.
11:48:41 Trace: disableAll() TraceManager for CTICLIENT
11:48:41 Trace: Calling getProvider() 220.127.116.11;login=ccmpguser;passwd=<***edited***>
11:48:42 Trace: Returned successfully from getProvider()
11:48:42 Trace: disableAll() TraceManager for CTICLIENT
11:48:42 Trace: Waiting for the provider to be in service
11:48:42 Trace: ProvInServiceEv
11:48:42 Trace: Provider is in service
11:48:42 Trace: Creating Instruments for 2 addresses
11:48:42 Trace: JTapiServer: Wait for adding CallObservers to 2 addresses
11:48:42 Trace: ThreadAddressManager: Adding AddressObservers to 2 addresses
11:48:42 Trace: Call to address.addObserver for 2002 returned successfully after 141 milliseconds
11:48:42 Trace: CiscoAddrOutOfServiceEv Addr: 2002 Cause: NORMAL
11:48:42 Trace: CiscoAddrInServiceEv Addr: 2002 Cause: NORMAL
11:48:42 Trace: CiscoAddrOutOfServiceEv Addr: 2001 Cause: NORMAL
11:48:42 Trace: Call to address.addObserver for 2001 returned successfully after 0 milliseconds
11:48:42 Trace: [Thread-1]ThreadAddressManager ends adding observers after 141 milliseconds
11:48:42 Trace: ThreadAddressManager::processNextQueuedMsg: msgHashtable.size = 0
11:48:42 Trace: ThreadAddressManager::Waiting for next retry
11:48:42 Trace: JTapiServer: Complete waiting for adding CallObservers to 2 addresses
11:48:42 Trace: Successfully configured JTAPI Object.
11:48:42 Trace: Creating server socket on port 40029 to listen for PIM connections.
11:48:42 Trace: CiscoAddrInServiceEv Addr: 2001 Cause: NORMAL
I was also facing the same issue with the same error message. In my case the issue was I have not selected the PG in the DMP while installing the Router.
In your case you can check this from the registry Router