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CCX 10 and Finesse Threshold Alerts

Hi,

 

Is it possible to :

a) highlight a call that is exceeding pre-set timers ie call waiting more than 30 secs. YES CUIC:- copy an existing report and Edit View, A new Grid, Right click on value concerned and select the Threshold. Save new Report as new Name.

b) create an action that alerts the Supervisor?????

 

Cheers

 

Rich

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