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CCX 11.5 (Premium) - Maximum Operational Capacity

adnanhassan1
Level 1
Level 1

Hi Guys, 

We are curremtly using CCX 11.5 (Premium), Could someone help me find a document where I can find the following information:

 

1- Max number of IVR supports

2- Max CTI ports 

3- Max number of Queues can handle

4- Max number of concurrent calls can handle

5- Max agents is 400, but how many agents can login and answer calls same time?

 

Thanks

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame
Hall of Fame

This should help:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/design/guide/uccx_b_soldg-for-unified-ccx/uccx_b_soldg-for-unified-ccx_chapter_01000.html

 

as to concurrent agents, 400 would mean concurrently signed in agents, you can configure more.  Keep in mind that in order to support 400 agents you require the 400 agent OVA to be deployed.

View solution in original post

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

This should help:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/design/guide/uccx_b_soldg-for-unified-ccx/uccx_b_soldg-for-unified-ccx_chapter_01000.html

 

as to concurrent agents, 400 would mean concurrently signed in agents, you can configure more.  Keep in mind that in order to support 400 agents you require the 400 agent OVA to be deployed.

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